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TO:                All LTO Officials and Employees (Central and Regional Offices)
DATE:            05 October 2016
SUBJECT:     AMMENDMENT TO THE CITIZEN'S CHARTER FOR DRIVER'S LICENSING (DL) TRANSACTIONS

Pursuant to Department Order No. 2016-012 dated 08 July 2016 enjoining the DOTr and its attached agencies to "reduce by 50% the processing time on office transactions with transaction time going beyond the 3-day limit by October 2016," the processing time for the following driver's licensing transactions are hereby prescribed:

TRANSACTIONS   DURATION OF ACTIVITY
1.  Application for Student Permit - From 80 minutes to 60 minutes
2.  Application for New Driver's
     License, Renewal of Dormant
     License, Change Classification
     and Additional Restriction Code
- From 265 minutes to 210 minutes
3.  Application for Renewal of License - From 30 minutes to 20 minutes
4.  Application for Renewal of License
     and Revision of Records in District
     Offices with Mixed Transactions
- From 115 minutes to 60 minutes
5.  Application for Duplicate License - From 115 minutes to 60 minutes


In this regard, all LTO Offices are hereby enjoined to conform to the foregoing as reflected in the attached amended/modified Citizen's Charter for DL transactions.

For strict and immediate compliance.

 

 

EDGAR C. GALVANTE
Assistant Secretary